Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

• Booking Calendar: Fixed an issue where a booking overlap error continued to appear even after reservation dates were updated for a user account.

• Airbnb Inbox: Resolved an issue where Arabic and Turkish Airbnb messages were not displaying correctly in the Inbox for some limited scenarios.

• Booking.com: Fixed an issue where the guest count was incorrect for few imported Booking.com reservations.

• Expenses: Resolved file upload issues when adding few attachments to expenses.

• Airbnb Quality Dashboard: Fixed an issue where applied filters were not reflected in the listings view for one user account.

• Tasks: Fixed an issue where tasks occasionally did not appear in the task list until users switched between status tabs.

• Data Feeds: Removed the "None" option from the Rentals dropdown in Inquiry data feeds to simplify configuration.

• Documents: Fixed an issue where automated documents displayed the sender's name instead of Automation.

• Documents: Improved the mobile rendering of PDF-based document templates.

• Messaging: Fixed an issue where links shared in Inbox messages were incorrectly prefixed with the AdvanceCM URL.

• Integrations: Resolved a case sensitivity issue in Integration Search, allowing searches regardless of letter casing.

• Localization: Fixed display issues affecting Arabic and Turkish special characters.

• Zapier: Resolved an issue where Booking Confirmation automation trigger logs were not generated in a specific scenario.

• Airbnb & Expedia: Corrected an issue where check-in and check-out times could display incorrectly for some reservations.

• Website Booking Engine: Fixed an issue where website calendar availability was offset by one day for properties using the Hawaii time zone for one user account.

• Website Booking Engine: Resolved an issue where the Book button was not functioning for certain websites.

• Channels: Fixed an issue where the Custom Channel option was unavailable for some user accounts.

• Inbox: Resolved an issue where SMS templates were not appearing for some users.

Improvements & features

1- Inbox – AI-Powered Guest Summary

Inbox now includes an AI-generated Guest Summary to help you quickly understand guest context without leaving the conversation. The summary automatically analyzes available guest and reservation information to highlight key insights, enabling faster responses and better-informed guest interactions.

You can enable this feature from AI Settings.

Lear more about this feature here

2- Rental Gallery Images Enhancer

We wanted to improve the visual quality of property photos in our vacation rental management SaaS without meaningfully altering the content of the images. Added an “Enhance” action in the listing photo manager.

• User selects 1+ images → system generates an enhanced version via Gemini Nano Banana.

• Show before/after preview with “Apply” and “Cancel”.

• Store original + enhanced (original always preserved).

• Allow revert to original at any time.

Learn more about this feature in this help article.

3- Security Deposit Autopilot

Security Deposit Autopilot has been enhanced to automatically notify guests throughout the security deposit lifecycle. Guests can now receive notifications when a security deposit is created, authorized, captured, refunded, or canceled. These event-based notifications help keep guests informed without requiring manual communication and can be configured directly within the Security Deposit Autopilot settings.

Learn more about this feature in this help article.

4- Upgraded AI Actions by adding support for following modules

• Inventory Creation

• Discount Creation

5- Expired Invoice Restriction
To prevent sending outdated payment requests, users can no longer send expired invoices to guests. Only active invoices are eligible for delivery.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues and improvements reported by few users for Android and iOS both versions of AdvanceCM Mobile App:

• [Mobile Apps] Booking Formula Visibility – Fixed an issue reported by a single user where the Booking Formula field was not appearing for users assigned the Owner role in specific scenarios.

• [Mobile Apps] Multi Calendar Event Overlap – Resolved an issue reported in certain scenarios by few users where events were overlapping on the Multi Calendar view.

• [Mobile Apps] Price Breakdown Visibility – Fixed an issue reported by a single user where the Price Breakdown button was not appearing for channel-related bookings in specific scenarios within the mobile apps.

We are continuously improving the AdvanceCM Mobile Apps and appreciate user feedback that helps us enhance the overall experience and stability of the platform.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1- Guest Portal – When a guest had multiple bookings, the Guest Portal link sent from an earlier reservation was opening the latest booking instead of the selected reservation. This issue was reported by one user and has now been resolved.

2- ACM/Sympl Migration – In a specific scenario, the migration screen was displaying an incorrect price for Automations during ACM/Sympl migration. This issue has now been resolved.

3- Tasks – In some cases, task due times were being saved in GMT instead of the selected timezone during task creation. This issue has now been resolved.

4-Airbnb Bookings – In some cases, the guest total count in Airbnb bookings was incorrect for a user account only, which could impact tourist tax calculations. This has now been resolved.

5- [ABB Quality Dashboard] – A Bad Request error was occurring when filtering by Room ID in the Airbnb Quality Dashboard for a user. This issue has now been resolved.

6- Smart Devices – Multiple frontend improvements were implemented to prevent device duplication issues and enhance the UI, ensuring devices are displayed correctly under the accounts they are linked to.

7- Booking.com Properties – In some cases, users were unable to edit Booking.com-connected properties due to a connection issue with Booking.com. This issue has now been resolved.

8- Channels – In some cases, checkboxes in channel listings were not selectable and caused the page to become unresponsive. This issue was reported by a few users only and has now been resolved.

9- [Airbnb Channel] Fixed an issue where Airbnb emails were failing to send when both Main Host and Co-Host were connected. The issue was reported for a single user and has now been resolved. Airbnb messaging is now working correctly for multi-host setups

10- [VRBO Listing Issue] Fixed an issue where search based on Rental name was not working for VRBO listings for a user's specific listing only. The issue has now been resolved and rental search functionality is working correctly for VRBO properties.

11- [BDC Listing Error] Fixed an error occurring on BDC Edit Listing caused by a temporary Booking.com (BDC) outage. The issue has now been resolved and the edit listing functionality is working normally again.

12- [Airbnb Access Token Messaging Failure] Fixed an issue where Airbnb messages were failing due to missing access tokens, particularly affecting Automata workflows. The issue was reported by a few users only and was caused by disconnected Airbnb accounts, which has now been resolved. Messaging is now working correctly after restoring proper account connections.

Improvements & features

1- Rates – Messaging has been added to the Create Rates popup for both Standard and Dynamic rate creation flows to improve clarity and user guidance during setup.

2- Rates last Updated date field has a new tooltip now.

• The tooltip provides additional context and clarity about when and how the rate information was last updated.

• Helps users better understand the freshness and accuracy of displayed rate data.

3- VRBO Amenities Mapping Update

Based on the VRBO-filtered Rental Details audit, several amenities previously missing or not enabled have now been updated and correctly mapped for VRBO distribution.

Newly Added & VRBO-Enabled Amenities

The following amenities were previously marked as “not available in list” and are now added to the system and enabled for VRBO:

• Baby Monitor

• Travel Crib

• Ice Maker

• Refrigerator

• Stove

• Dining Table (Dining Area)

• Kitchen Island

• Books (mapped as Entertainment Books)

• Books for Kids

• Living Room

• Computer Monitor

• Desk Chair

• Carbon Monoxide Detector

• Deadbolt Lock

• First Aid Kit

• Fire Extinguisher

Previously Available but Now VRBO-Enabled

The following amenities were already available in the system but were not enabled for VRBO. They are now properly mapped and activated:

• Hair Dryer

• Iron & Board (mapped as Clothes Iron / Ironing Board)

• Coffee Maker

• Dishwasher

• Microwave

• Oven

• Child’s Highchair (mapped as Dining Highchair)

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1- [Guest Portal] Fixed an issue where messages were not being sent to guests via the Guest Portal for a specific user account. This was identified as a frontend-related issue and has now been resolved.

2- Resolved an issue caused by recent service upgrades where some users were unable to access the Channels screen.

3- Fixed special character display issues affecting Reviews for one user account.

4- [Global Search] Resolved an issue where guest names were appearing broken in Global Search results for few user accounts.

5- [Support Issue] Fixed a problem where notification counts were not updating immediately in a special case after viewing the Notifications tab.

6- [Rentals United] Resolved an Internal Server Error occurring when opening the Rentals United connection screen for some specific user scenarios..

Improvements & features

1- [AI Settings] Added ability to ignore cancellation related guest messages to save money.

2- [Message Automations] Added Hold Event-related triggers/events in the Message Automations module.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

• Airbnb – Security Deposit

  • Fixed an issue where Security Deposit messages were not being delivered to Airbnb.

  • Deposits sent via the Send button now correctly reach guests on Airbnb.

  Messaging – Booking Mapping

  • Resolved an issue where guest replies were linked to the wrong booking when multiple bookings existed for the same guest.

  • Replies are now correctly associated with the respective booking.

  Document Automation for Airbnb Bookings

  • Fixed an issue where document automations for Airbnb Bookings were not working on the staging environment.

  Inquiries – Messages Visibility

  • Fixed issue where messages were not displayed by default in the Inquiries Detail Overlay for one user.

  • Messages now load correctly without requiring manual interaction.

  Extras Automation

  • Resolved an issue where automation for Extras was not triggering for one specific scenario.

  • Automations now fire correctly upon creation of Extras.

  Multi Calendar – Rate Display

  • Fixed a visual issue where rates overlapped with bookings on the checkout date.

  • Calendar now displays rates accurately without overlap.

Improvements & features

1- Improvement – HVMI Permit Number Mapping

• Added support for Permit Number field mapping in HVMI.

• Enables accurate synchronization of permit/license details with connected systems.

• Improves compliance and data consistency across listings.

2- Improvement – Guest Portal (Flight Details)

• Updated the Flight Details form in the Guest Portal to make the Timezone field optional.

• Improves user experience by reducing mandatory inputs during flight information submission.

3- New PAPI Integration – HostKit

• Added HostKit as a supported integration.

• Enables users to connect and synchronize data with HostKit for enhanced functionality and workflow efficiency.

4- Improvement – Inquiry Data Feed

• Updated the Edit URL configuration to allow selection of multiple rentals.

• Enhances flexibility when configuring inquiry data feeds across multiple properties.

• Reduces the need to create separate configurations for each rental.

5- Improvement – Invoice Header Customization

• Added the ability to edit the Invoice Header.

• Introduced a Notes field in both Invoice creation and Invoice template configuration.

• Enhances flexibility and allows better customization of invoice content for users.

6- Improvement – Airbnb Price Breakdown

• Added support to display Airbnb-collected tax (abb_collected) in the Price Breakdown popup for Airbnb bookings.

• Provides better transparency by clearly separating platform-collected taxes from other charges.

• Enhances accuracy and visibility of financial details for users.

Introduced PayPal Advanced integration in AdvanceCM, enabling users to accept credit and debit card payments directly on their website.

• This integration is more secure, advanced, and feature-rich compared to the previous PayPal integration.

• Supports a wider range of payment methods including PayPal, Venmo, Buy Now Pay Later, and cards, helping increase payment success rates.

• Provides a rebranded and improved checkout experience for guests.

• Offers instant access to funds within your PayPal balance.

• Includes enhanced reporting and seamless account linking with AdvanceCM

• Ensures a smooth, on-site checkout experience without redirecting users externally.

• Easy setup via the Payments section with a simple connect and authorization flow.

Learn more about this new integration here

Introduced the Airbnb Quality Dashboard in AdvanceCM, providing a centralized view of listing performance and quality metrics.

• Displays key metrics such as Overall Average Review Score and 5-Star Review Rate, along with trend charts for performance tracking.

• Added advanced filtering options (Time Range, Host/Listings, Location, and Quality Status) for deeper insights and analysis.

• Helps Hosts monitor listing health, improve guest experience, and stay compliant with Airbnb quality standards.

  

Learn more about this new feature here

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

Messages & Automations

• Fixed an issue where unread message status did not update after opening for few scenarios.

• Fixed logs for 'Update Booking Status to Unpaid' automation for some cases.

Stealth Mode

• Rentals in Stealth Mode now correctly display "Not Visible" in the Currently column.

Invoices & Auto-Invoices

• Invoice Total: Corrected incorrect invoice totals in AdvanceCM for affected users.

• Auto-Invoices: Fixed issue where auto-invoices were not being sent to guests.

• Invoice Source Display: Resolved incorrect source display in invoice totals for specific scenarios.

• Invoice URL: Fixed auto-generated invoice links to ensure guests receive the correct URL.

• Taxation: Non-taxable fees/upsells are no longer being taxed.

• [VRBO] Tax amount mismatch in invoice vs booking total is resolved.

Bookings & Discounts

• Inventory search now correctly shows unavailable rentals.

• Guest search now returns guest names correctly.

• [Discounts] Discount is no longer removed on booking edit after max usage limit is reached.

• Fixed check-in & check-out times for Booking.com for some user accounts.

Documents & Templates

• Time-based event selection is now retained after saving documents.

• Fixed issue preventing saving attachments on Pre-Check-in templates.

Channel Integrations

• [VRBO] Price updates now sync correctly between ACM and VRBO.

• [Airbnb Price Breakdown] Tax now appears correctly in price breakdown.

• [Airbnb] Booking cancellation triggers now fire even if there’s a pending alteration request.

• [Support] Marriott connections now display correctly (previously showing as Unknown).

Tasks & Interactions

• [Incidents & Tasks] Task creation emails now send only after task approval, not on draft.

• [Interstitial Widgets] Fixed issue preventing inquiry submission for the current day.

AI & Automation Settings

• [AI Settings] Welcome emails for guests now trigger only for confirmed bookings.

Document Trigger fix for Airbnb

• Fixed an issue where Document triggers were not firing for Airbnb bookings and reported by one user only.

• Documents now generate correctly based on configured triggers.

Updated AI Welcome Email Trigger Logic

• Updated AI Settings so that the Welcome Email is sent only for confirmed bookings. Previously, the email was being sent for all booking types.

• This change ensures better communication control and avoids sending emails for non-confirmed reservations.

Improvements & features

1- Feature Update – Message & Review Automations

• New Option: Users can now exclude specific bookings from message automations and review automations.

• This allows greater control over which guests receive automated messages and AI-generated reviews.

• Improves customization of automated workflows and ensures sensitive or exceptional bookings can be handled manually.

2- Added a new "Extras" tab within the Inquiries Overlay.

• Users can now easily view and manage booking extras directly from the inquiry view.

• Users can add Extras from Inquiry detail overlay now.

• Improves visibility and streamlines workflow when handling guest inquiries.

3- Booking Comments Visibility for House Staff

• Added the ability for House Staff users to view the Comments section within bookings.

• Ensures operational teams have better visibility into important notes and guest-related details.

• Improves coordination between property managers and on-ground staff.

4- Invoicing Note Added for VRBO Channel Configuration

• Added an Invoicing guidance note on the Channel Configuration page while connecting VRBO. This note helps users understand invoicing behavior and setup requirements during the VRBO connection process.

• Improves clarity and ensures a smoother onboarding and configuration experience.

  

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. AdvanceCM Invoices – Previously, the Tokeet logo appeared on AdvanceCM-generated invoices. This is now fixed; the AdvanceCM logo displays correctly.

2. VRBO Reviews – Reviews were not appearing in the Booking > Reviews tab for VRBO bookings for few users. This issue is now resolved.

3. Registration – Invalid email error messages were shown even after updating to a correct email address. This is now resolved.

4. Task Automation – Status was not being displayed in automated tasks. It was observed by one user account & this is now fixed.

5. Inquiries – Custom Channel Source was not displayed correctly in Inquiries and Booking Details; this is now corrected.

6. Applied Discounts – Previously, updating a booking would remove applied discounts. It was observed by one user account and this issue has been resolved.

7. [Booking details-Source field issue] Custom Channel Source Not Displayed Correctly in Inquiries and Booking Details for some user accounts which is fixed now.

8. Hold Events – Fixed an issue where hold events could not be saved when recurring was enabled for one user account.

9. Task Logs – Logs now accurately maintain all actions performed by vendors via the Vendor App.

10. Automations – Rentals that were restricted for inquiry automations are no longer receiving emails.This was observed for some scenarios.

11. iCal Export Timezone Bug – Corrected a one-day date shift issue for non-UTC timezones when external systems import the Tokeet iCal feed for one user account.

12. Checkin Integration – Fixed an error that occurred when enabling rentals in the Chekin Integration

13. Cost Estimator Issue – Resolved a problem where estimates for the Website rate category were showing the Default Rate. Now only the correct rate category is applied.

14. Currency Display – Fixed an issue where users with ZAR as the default currency were still seeing USD on the Security Deposit page.

15. [Inbox] In some scenarios users were unable to drag and drop file as attachment, this is fixed now.

Improvements & features

1. New Data Dictionary Tokens Added

   We’ve added new Data Dictionary Tokens to give you more flexibility and context when working with guest messages and automations.

   What’s new:

   • Access Tokeet’s Internal Inquiry ID directly in guest messages and automations

   • Fetch the Channel Listing Inquiry ID for better cross-platform reference

   • Use the Total Guest Count token, including both adults and children, for any specific inquiry

   These new tokens make automations more powerful and help personalize and manage guest communication more effectively.

   

2. Inbox UI Improvement

We’ve improved the Inbox experience in AdvanceCM by relocating the action buttons from the bottom-right corner to be adjacent to the active tabs.

Why this matters:

• Faster access to actions while working in the Inbox

• Improved usability and workflow efficiency

• Cleaner and more intuitive interface aligned with active tabs

This update makes managing conversations quicker and more seamless

3. AI Documents Limit Increased

We’ve increased the AI Documents limit in Knowledgeable, allowing you to add up to 300 documents.

What’s improved:

• Upload and manage up to 300 documents in Knowledgeable

• Greater flexibility for building richer AI-powered knowledge bases

• Improved support for larger and more complex documentation sets

This enhancement helps you get even more value from AI-driven documents and automations.

4- Channel Connection Wizard Validation Update

We’ve improved the Channel Connection Wizard for API-based channels (Airbnb, Booking.com, Expedia, Agoda, and others) to ensure a smoother and more successful connection process.

What’s new:

• The wizard now validates that required rates are configured before allowing a rental to be linked

• If no rates are found, we are showing a warning message to prevent connection issues

• Users are guided to add rates directly within the wizard, without needing to exit the connection flow

This update helps prevent setup errors, reduces failed channel connections, and streamlines onboarding.

4- Expedia Bookings – Reviews Tab Added
A new Reviews tab is now available in Booking Details for Expedia bookings, making it easier to view and manage guest reviews directly within the booking flow.

5- Google Vacation Rentals (GVR) Integration Enhanced
The GVR integration now supports properties using a custom website, while allowing the Tokeet Booking Engine to function as the official GVR landing page. This improves flexibility and expands distribution options without changing your booking setup.

We’ve introduced several powerful updates to the AdvanceCM Mobile App to help you manage finances, bookings, and guest communication more efficiently—anytime, anywhere.

What’s new:

• Extras Module
  Add and manage extras directly from the mobile app.

• Charges Module
  Create and manage additional charges on the go.

• Discounts Module
  Apply and manage discounts directly from the mobile app.

• Expense Module
  View and manage expenses directly within the mobile app.

• Autopilots
  Access and manage Autopilot-related actions on the go.

• Invoice Payments
  Charge invoices directly from the mobile app for faster and more convenient payment collection.

• Cost Estimator
  Generate accurate booking cost estimates from your mobile device.

• Messages Module Improvements

  • Copy and paste text in guest messages

  • Tap a guest’s phone number to automatically open WhatsApp (if installed)

These updates make the AdvanceCM Mobile App more powerful, flexible, and aligned with your day-to-day operational needs.

• Rate Push

  Push mapped rates, push availability, enable/disable auto sync inside Mobile App now.

📥 Download the AdvanceCM Mobile App:

• Available on the App Store (iOS)

• Available on Google Play (Android)

Stay connected and manage your business wherever you are.