Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. AdvanceCM Invoices – Previously, the Tokeet logo appeared on AdvanceCM-generated invoices. This is now fixed; the AdvanceCM logo displays correctly.

2. VRBO Reviews – Reviews were not appearing in the Booking > Reviews tab for VRBO bookings for few users. This issue is now resolved.

3. Invoice Totals – Non-taxable fees and upsells were being taxed incorrectly for some limited scenarios This has been fixed.

4. Registration – Invalid email error messages were shown even after updating to a correct email address. This is now resolved.

5. Task Automation – Status was not being displayed in automated tasks. It was observed by one user account & this is now fixed.

6. Inquiries – Custom Channel Source was not displayed correctly in Inquiries and Booking Details; this is now corrected.

7. Invoice Calculation – Booking total and Invoice total mismatched when Length of Stay (LOS) was applied; fixed now.

8. Applied Discounts – Previously, updating a booking would remove applied discounts. It was observed by one user account and this issue has been resolved.

Improvements & features

1. New Data Dictionary Tokens Added

   We’ve added new Data Dictionary Tokens to give you more flexibility and context when working with guest messages and automations.

   What’s new:

   • Access Tokeet’s Internal Inquiry ID directly in guest messages and automations

   • Fetch the Channel Listing Inquiry ID for better cross-platform reference

   • Use the Total Guest Count token, including both adults and children, for any specific inquiry

   These new tokens make automations more powerful and help personalize and manage guest communication more effectively.

   

2. Inbox UI Improvement

We’ve improved the Inbox experience in AdvanceCM by relocating the action buttons from the bottom-right corner to be adjacent to the active tabs.

Why this matters:

• Faster access to actions while working in the Inbox

• Improved usability and workflow efficiency

• Cleaner and more intuitive interface aligned with active tabs

This update makes managing conversations quicker and more seamless

3. AI Documents Limit Increased

We’ve increased the AI Documents limit in Knowledgeable, allowing you to add up to 300 documents.

What’s improved:

• Upload and manage up to 300 documents in Knowledgeable

• Greater flexibility for building richer AI-powered knowledge bases

• Improved support for larger and more complex documentation sets

This enhancement helps you get even more value from AI-driven documents and automations.

4- Channel Connection Wizard Validation Update

We’ve improved the Channel Connection Wizard for API-based channels (Airbnb, Booking.com, Expedia, Agoda, and others) to ensure a smoother and more successful connection process.

What’s new:

• The wizard now validates that required rates are configured before allowing a rental to be linked

• If no rates are found, we are showing a warning message to prevent connection issues

• Users are guided to add rates directly within the wizard, without needing to exit the connection flow

This update helps prevent setup errors, reduces failed channel connections, and streamlines onboarding.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. Marriott Primary Image Issue: Fixed an issue where the primary image set in the Rentals → Gallery tab was not appearing correctly.

2. Website Currency Mismatch: Resolved an issue where the AdvanceCM website displayed USD instead of the configured EUR currency for a user account.

3. Smart Devices Automation: Fixed incorrect listing information being pulled in the “Code first used” automated message.

4. Inquiry List View: Remaining Amount in booking rows now updates correctly without requiring a full page refresh.

5. Inquiry Detail Overlay: Restored visibility of the Add Invoice button in the Invoices tab.

6. Incident Module: Fixed the Incident AI Settings button not being clickable for test accounts.

7. AI Actions: Resolved an issue where tasks created via AI were not opening in certain scenarios.

8. Reviews Dashboard: Corrected the count displayed in the Overall Average tile.

9. ACM Registration: Fixed the Send me the code button not working for some users.

10. ACM Registration: Resolved missing Download AdvanceCM SMS after code verification in specific cases.

11. AdvanceCM Dashboard: Fixed booking count mismatches between the Dashboard and Inquiries list view.

12. Booking.com Listing Editing: Resolved internal server errors occurring when adding or editing products in limited cases.

13. Payment Gateway Activity Logs: Status column now displays correct descriptive text instead of 0/1.

14. Automations: Fixed TV3 App triggers not functioning correctly within the AdvanceCM platform for some accounts.

15. VRBO Channel – Gallery Images Issue
    An issue in the VRBO channel connection wizard caused image uploads to fail due to a frontend error, even when valid images were used. This issue has now been resolved. It was reported by a few users and affected certain image types.

16. Booking.com – Invoice Sending Issue
    Invoice sending was failing for invoices containing Booking.com (BDC) bookings. This issue has been fixed and was reported by a single user.

17. Widgets – Rentals Visibility Issue
    The widget was not displaying all available rentals on the website for some user accounts. This has now been fixed.

18. Date Feeds – Incorrect Booking Formula Total
    The booking formula total was not showing the correct amount in date feeds. This issue has been resolved.

19. Guests – WhatsApp Number Validation
    Previously, no error appeared when the WhatsApp Number field was missing a country code. An error message is now applied to guide users.

20. Multi Calendar – Year Navigation Fix
    Year navigation arrows were causing incorrect calendar movement and blank month dropdown values. This issue has now been resolved.

21. Invoices – Booking Status Update Issue
    Booking status was not updating correctly when tax was applied per person, whether on a flat or percentage basis. This issue has now been resolved.

22. Inbox – Message Sorting Issue
    Sorting messages by Newest or Oldest was not working correctly for some user accounts. This has now been fixed.

Improvements & features

1. To improve guest communication and reduce booking issues, a mandatory country/area code dropdown is added to the phone number field in the Booking Engine widget. This ensures guests enter properly formatted phone numbers, improving contact accuracy and preventing missed communication opportunities.

2. AI related Post-Booking Messages – Booking Charges Toggle:

Added a new toggle in Rental Settings that allows Property Managers to control whether booking charges are included in AI-generated post-booking messages. Guests will now only see payment information if the toggle is enabled, improving message relevance and clarity.

3-[AI Knowledge base] Listing-to-Document Mapping & AI Document Management

• Added the ability to manually link specific listings to their corresponding AI Knowledgebase documents.

• Clear visual indicators now show which document is linked to each listing.

• Introduced “Add Document” feature in the Rentals module for AI use, allowing property managers to easily create and manage documents for AI-generated messages.

• Ensures accurate, listing-specific information is sent in AI-generated messages and displayed in the Knowledge base, reducing errors for managers with multiple listings.

4- [Reviews Dashboard] Added the ability to filter reviews by categories for connected channels, making it easier to analyze and compare review performance across different platforms.

5- VAT Field Added to Invoice Billing Addresses

We’ve added a separate VAT field to each Invoice Billing Address. This means you can now assign different VAT values per billing address, making invoice management more flexible and accurate.

This update is especially useful when working with multiple invoice templates that require different VAT configurations.

6- In Templates module Payload word is renamed as API Payload to make it more easy. Similarly Push Notifications word is renamed as Mobile.

7- Rentals Module- Smart Rate Automation Added
Smart rate automation has been added under the Rates Settings of a rental, allowing more flexible and automated pricing control. Additionally, the layout has been improved to remove the horizontal scroll that previously appeared, resulting in a cleaner and smoother user experience.

We’re excited to introduce the Channels Price Breakdown Report in Margins App – a powerful new tool designed to give you complete visibility into your pricing and margins across all channels.

Key Highlights:

• Channel-wise Analysis: See how each channel contributes to your revenue and profit.

• Detailed Price Breakdown: Understand cost structures, markups, and discounts for every listing.

• Data-Driven Decisions: Make informed pricing and distribution strategies to maximize profitability.

• Export & Share: Download reports for your team or stakeholders with ease.

This report is now available under Margins's Bookings→ Channels Price Breakdown Summary. Start using it today to optimize your revenue and pricing strategy across all your channels!

Learn more about this report here.

We’ve introduced a new Invoice Taxes report based on the paid date, giving you more accurate and meaningful insights into your tax data. This report includes only paid invoices, allowing you to clearly track tax totals by month and better align reporting with actual cash flow.

You can view monthly tax summaries and easily print or download the report in CSV or Excel format for your records.

This new report helps simplify tax reporting and improves financial visibility.

Learn more about this report here.

We’re excited to announce that Expedia Messaging API integration is now fully supported in AdvanceCM, bringing seamless two-way guest communication directly into your Inbox!

What’s New?

✨ Two-Way Messaging
You can now receive and reply to all Expedia guest messages straight from the AdvanceCM Inbox, without logging into Expedia Partner Central.

✨ Unified Communication
All Expedia conversations appear under the Messages tab with full booking details — making it easier to manage guest interactions in one place.

✨ Real-Time Sync
Messages sync instantly between Expedia and AdvanceCM, ensuring no delays and no missed messages.

This update significantly improves communication efficiency for property managers using Expedia.
More control, less switching platforms — all inside AdvanceCM! Click here to learn more about it.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

[Automations / Autopilot]

1. Added confirmation dialog when enabling or disabling Autopilot or Automation toggles.
   Users will now see confirmation popups:

   • “Do you want to enable this automation?”

   • “Do you want to disable this automation?”
     This ensures accidental changes are avoided.

2. [Booking.com Reviews]

   Fixed an issue where guest review content for Booking.com bookings was not visible for one user. User can now view full review text as expected.

3. [HVMI Connection Wizard]

   Fixed alignment-related display issues in the HVMI connection setup wizard.

4. [Invoices]

   • Fixed an issue where Elastic Search returned only one record for certain invoice searches. It now correctly returns all matching invoices.

   • Fixed a bug where VAT text appeared on printed invoices even after VAT was removed from the account. The VAT label no longer appears when VAT is disabled.

   • Fixed invoice amount mismatch between the Detail View and List View for certain users.

5. [Facebook Integration]

   Fixed issue where users were unable to send messages to Facebook guests on other bookings.
   Messages now send properly after connecting the Facebook account.

6. [Inbox Messages]

   Added error icon display when a message fails to send in the Inbox → Messages tab.

7. [Hopper Channel Integration]

   Added validation to ensure account names must be at least 5 characters, as required by Hopper API.

8. [Multi Calendar]

   Fixed issue where bookings older than one year were not appearing on the calendar.The issue is resolved for affected users.

9. [Rentals → Tags Tab]

   Fixed issue preventing users from deleting all tags from a rental.

10. [User Session / Remember Me]

    Fixed issue where user sessions were not retained even when “Remember Me” was enabled.

11. [Task Automation]

    Fixed issue where enabling a task automation triggered multiple duplicate tasks (up to 46 in some cases).
    Automation now triggers only once per intended task.

12. [Parent–Child Rental Relation]

    Fixed issue where ongoing bookings did not block the calendar for linked child rentals. Now, ongoing parent bookings correctly block associated child rentals.

13. [Airbnb Import]

    Fixed issue where rental currency was always set to USD after import. Currency now matches the original rental currency before import.

14. [Automations]

    Fixed issue preventing users from saving booking confirmation automations due to unexpected errors (specific accounts affected).

15. [Booking.com Channel Automation]

    Fixed issue where task automation did not trigger for Booking.com bookings when the channel dropdown was set to “Booking.com”.

16. [VRBO Channel Connection]

    • Added a message prompt for Trial users, informing them that only paid users can connect VRBO.

    • Fixed issue where connected VRBO rentals appeared in the rental list but not under the VRBO API list.

17. [Booking Autopilot]

    Fixed issue where changing Pre-Arrival automation timing (e.g., from 2 days 5 hours to 2 days 0 hours) did not save correctly and reverted to previous values.

18. [Extra Autopilot]

    Fixed issue where Notify Guest logs were inaccessible in Extra Autopilot. Logs are now fully viewable.

19. [Extras]

    Fixed issue where newly added categories appeared blank in the dropdown list.

20. [Inquiries List View]

    Fixed issue preventing users from uploading CSV files from the Inquiry List section. File uploads now work as expected.

21. [Expenses]

    Fixed currency mismatch issue where expenses were showing with a dollar sign ($) instead of the correct rental currency (e.g., INR). Currency now displays accurately based on the rental’s configuration

22. [Hopper Channel] Validation Added

    • Added a rule ensuring the Account Name cannot be less than 5 characters.

    [Channels – VRBO] Configuration Flow Fixed

    • Fixed an issue where the VRBO Channel Config step was being skipped when clicking Connect.

    • The setup now correctly starts from Step 1.

    • If the user already completed configurations, the VRBO tile will correctly display: Account: 1 | Listing: 0

23. [Expedia] Duplicate Bookings Issue Resolved

    • Fixed an issue causing certain Expedia bookings to appear duplicated for some user accounts.

24. [Channel Adjustments – Webready] Duplicate Entry Fixed

    • Resolved an issue where adding a Channel Adjustment for Webready caused it to appear twice in the Calendar after refreshing rates.

25. [Calendar – Booking Detail Overlay] UI Enhancement

    • The Total Amount is now displayed in green for bookings with the status PAID, improving visibility and quick recognition.

26. Airbnb Inquiry Guest Count Issue

    The Airbnb inquiry data was not fetching the correct adult and children count for one user. This issue has now been resolved, and the system accurately retrieves and displays guest composition information.

27. 🔧 Booking.com (BDC)

    • Fixed an issue where Booking.com API updates were deleting all notes (user + system notes). This fix has been applied for affected users.

28. Activity Feed

    • Resolved a bug causing duplicate notifications to be created every minute for the same document for one user account.

    • Corrected log behavior where a contract signed by the user was incorrectly logged as Contract Signed by Guest.

29. Parent–Child Rental Relations

    • Improved calendar blocking logic: If a rental has an ongoing booking (past arrival + future departure), linking a child rental will now properly block the calendar for the child unit.

30. Reviews

    • Comments and tags generated based on star ratings are now properly displayed on posted reviews.
      

31. Airbnb Channel Adjustment

    • Fixed an issue where Airbnb channel adjustments were unchecking multiple rentals automatically.This occurred when a rental was deleted in Airbnb via Tokeet, temporarily breaking the API connection for 30–45 minutes.The problem has now been resolved.

32. Airbnb Reviews

    • Fixed an error encountered when trying to set Review Status on Airbnb related bookings. This was appearing for limited number of users only.

33. Inquiry tags

    • Inquiry tags were showing as undefined inside Inquiry detail overlay for some user accounts which is fixed now.

Improvements & features

1. Added the ability for users to view the list of smart lock devices supported by AdvanceCM.
   This enhancement helps property managers quickly identify which smart lock models can be integrated with AdvanceCM for seamless access management.

   

2. Added a “Connect” button to all social media integrations (such as Facebook) under the Configuration tab.
   This update improves accessibility, allowing users to easily link their social media accounts directly from the configuration section.

   

   3.[Smart Devices] Added "Salto KS" as an option in the supported Smart Devices list.

We’re excited to announce that Security Deposits are now fully available in AdvanceCM — giving property managers a seamless, automated, and reliable way to manage guest deposit holds, captures, and refunds.

What’s New?

• Create Security Deposits Manually or via Automation
  Trigger deposits based on booking conditions, check-in timing, rental settings, or custom rules.

• Multiple Deposit Types
  Use rental default, percentage of booking value, or a flat amount.

• Smooth Guest Experience
  Guests receive a secure link to authorize their card and place a hold instantly.

• Full Lifecycle Management

  • Requires Action: Waiting for guest authorization

  • Authorized: Hold successfully placed

  • Captured: Funds charged

  • Refunded: Captured funds returned

  • Cancelled: Hold released

  • Failed: Guest card could not be authorized

  • Missing Gateway: No valid payment gateway found

• Advanced Controls for Managers
  Capture or refund with a single click, track statuses, and filter by rentals or deposit type.

Why It Matters

Security deposits help protect your property, reduce risk, and streamline financial control — all inside AdvanceCM without requiring third-party tools. Learn more about this feature by clicking here

We’re excited to introduce a brand-new Onboarding Flow in the AdvanceCM mobile app—designed to help new users get up and running faster than ever!

🚀 What’s New in the Onboarding Flow?

New users can now seamlessly complete their setup with a guided experience that includes:

🔗 Connect Airbnb Channel

Easily link your Airbnb account directly from the app and start syncing reservations, messages, and availability instantly.

🤖 Use AI-Powered Tools

Get access to powerful AI features—automate responses, generate guest messages, and streamline operations from day one.

💰 Set Up Rates

Quickly configure your base rates, rules, and adjustments to ensure accurate pricing across channels.

⚙️ Configure Automations

Activate essential automations right within onboarding, including guest messaging, review generation and more.

This onboarding flow ensures new users can begin managing properties efficiently without any setup confusion—everything is handled step-by-step, right inside the mobile app. Click here to learn more about this feature.

We’re excited to announce the release of the AdvanceCM and QuickBooks integration, designed to help property managers and accountants streamline financial operations by automatically syncing key data between systems.

🔗 Overview

This integration allows AdvanceCM users to automatically send financial data from AdvanceCM to QuickBooks, removing the need for manual exports or repetitive data entry.
It ensures your QuickBooks account always reflects your latest rental activities, invoices, and expenses recorded within AdvanceCM.

💡 Sync Direction

• This is a one-way sync from AdvanceCM → QuickBooks.

• Any updates made in QuickBooks will not sync back to AdvanceCM.

• The sync is designed to preserve data accuracy by maintaining AdvanceCM as the source of truth for property operations and transactions.

📦 Data Synced

The following data types are currently included in the integration:

• Expenses: All property-related costs logged in AdvanceCM will automatically appear in QuickBooks for accurate bookkeeping.

• Charges: Guest or booking-related charges are pushed to QuickBooks for tracking revenue and receivables.

• Invoices: All invoices created in AdvanceCM are automatically generated in QuickBooks for financial visibility.

• Guests: Guest details are synced to maintain customer records and link transactions properly.

• Extras: Any additional services or extra charges (e.g., cleaning fees, add-ons) are synced for complete revenue capture.

Click here to learn more about it.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. [Custom Branding] – Logo was not getting updated for few invoices. This issue has been fixed now.

2. [Inbox] – File sending in messages was failing for some users. This is now resolved.

3. [Expenses] – Some Users were able to attach more than 10 files, exceeding the allowed limit. This has been corrected to enforce the 10-attachment limit.

4. [Invoice Template] – Added the ability to include attachments in email templates.

5. [Rentals List View] – The “Select All” feature was not considering sub-units and child rentals. This issue has been fixed.

6. [Documents] – Users were unable to delete templates from the Edit menu. This problem is now resolved.

7. [Rentals]Users can no longer delete the Main Unit. Attempting to do so will now display an appropriate error message.

8. [Invoices] Fixed an issue where the booking status was not updating correctly when tax was applied per night (percentage basis). It was previously showing as Partially Paid incorrectly.

9. [Booking Auto Pilot] Corrected a spelling mistake in the “Inquiry is Created” section.

10. [HVMI Channel Connection] Made UI improvements, including adding a space between the HMC ID and the help icon for better readability on HVMI Connection page.

11. [Test AI Button] Fixed an issue for a user where clicking the “Test AI” button caused the Inquiry dropdown to appear blank, disappear, or get cut off.

12. [Invoice Template] Added an Insert/Edit Image option in the email template editor, similar to how it works in the Branding Info section.

13. [Read-Only Users] Fixed an issue where Calendar, Rates, and Images were not loading properly for one user account.

14. [Notifications] Fixed an issue where the notification count did not update immediately after marking a notification as read.

Improvements & features

1. AI-powered content suggestions have been introduced across multiple modules to help users write faster and more effectively.
   Now you’ll see AI Suggestions in the following fields edit views:

   • Charge Description

   • Extra Description

   • Expense Description

   • Task Notes

   • Incident Description

   • Inventories Description

   • Rental’s Check-in/Check-out Instructions & House Rules

   These smart suggestions will help you generate clear, professional, and contextual descriptions with a single click.

2- Auto 5-Star Guest Reviews

We’ve introduced a new enhancement in Bookings Autopilot to simplify guest review management.

• The “Send Review to Guest” automation is now enabled by default.

• All new bookings will automatically receive a 5-star rating.

• Hosts can edit or adjust the rating anytime before the guest’s checkout or before the scheduled automation trigger time.

• This saves time and ensures consistent guest feedback without manual effort.

Now you can maintain your review flow seamlessly — we’ll handle the rest automatically!

Check out this video to get an idea of how this feature works, and you can explore more about it here

3- HVMI/Marriott Discount feature

Marriott now supports automatic syncing of discounts created in AdvanceCM. Property managers can use this integration to offer dynamic pricing strategies, such as discounts for longer stays or specific booking conditions, directly on the Marriott platform.

By setting up Length of Stay (LOS) discounts in AdvanceCM, these promotional rates are automatically sent to Marriott, ensuring your listings remain competitive and appealing to potential guests without requiring manual updates.

You can read about these discounts here

4- Added new Chat Window Behavior options under User Settings to give users more control over how the Inbox chat window appears:

• Keep Chat Window Closed – Chat remains hidden until manually opened.

• Keep Chat Window Stuck to Top – Chat stays open and pinned to the top.

• Keep Chat Window Open & Stuck to Bottom – Chat remains open and pinned to the bottom.

These options make it easier for users to customize their chat experience based on their workflow preferences.