Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

• Airbnb – Security Deposit

  • Fixed an issue where Security Deposit messages were not being delivered to Airbnb.

  • Deposits sent via the Send button now correctly reach guests on Airbnb.

  Messaging – Booking Mapping

  • Resolved an issue where guest replies were linked to the wrong booking when multiple bookings existed for the same guest.

  • Replies are now correctly associated with the respective booking.

  Document Automation for Airbnb Bookings

  • Fixed an issue where document automations for Airbnb Bookings were not working on the staging environment.

  Inquiries – Messages Visibility

  • Fixed issue where messages were not displayed by default in the Inquiries Detail Overlay for one user.

  • Messages now load correctly without requiring manual interaction.

  Extras Automation

  • Resolved an issue where automation for Extras was not triggering for one specific scenario.

  • Automations now fire correctly upon creation of Extras.

  Multi Calendar – Rate Display

  • Fixed a visual issue where rates overlapped with bookings on the checkout date.

  • Calendar now displays rates accurately without overlap.

Improvements & features

1- Improvement – HVMI Permit Number Mapping

• Added support for Permit Number field mapping in HVMI.

• Enables accurate synchronization of permit/license details with connected systems.

• Improves compliance and data consistency across listings.

2- Improvement – Guest Portal (Flight Details)

• Updated the Flight Details form in the Guest Portal to make the Timezone field optional.

• Improves user experience by reducing mandatory inputs during flight information submission.

3- New PAPI Integration – HostKit

• Added HostKit as a supported integration.

• Enables users to connect and synchronize data with HostKit for enhanced functionality and workflow efficiency.

4- Improvement – Inquiry Data Feed

• Updated the Edit URL configuration to allow selection of multiple rentals.

• Enhances flexibility when configuring inquiry data feeds across multiple properties.

• Reduces the need to create separate configurations for each rental.

5- Improvement – Invoice Header Customization

• Added the ability to edit the Invoice Header.

• Introduced a Notes field in both Invoice creation and Invoice template configuration.

• Enhances flexibility and allows better customization of invoice content for users.

6- Improvement – Airbnb Price Breakdown

• Added support to display Airbnb-collected tax (abb_collected) in the Price Breakdown popup for Airbnb bookings.

• Provides better transparency by clearly separating platform-collected taxes from other charges.

• Enhances accuracy and visibility of financial details for users.

Introduced PayPal Advanced integration in AdvanceCM, enabling users to accept credit and debit card payments directly on their website.

• This integration is more secure, advanced, and feature-rich compared to the previous PayPal integration.

• Supports a wider range of payment methods including PayPal, Venmo, Buy Now Pay Later, and cards, helping increase payment success rates.

• Provides a rebranded and improved checkout experience for guests.

• Offers instant access to funds within your PayPal balance.

• Includes enhanced reporting and seamless account linking with AdvanceCM

• Ensures a smooth, on-site checkout experience without redirecting users externally.

• Easy setup via the Payments section with a simple connect and authorization flow.

Learn more about this new integration here

Introduced the Airbnb Quality Dashboard in AdvanceCM, providing a centralized view of listing performance and quality metrics.

• Displays key metrics such as Overall Average Review Score and 5-Star Review Rate, along with trend charts for performance tracking.

• Added advanced filtering options (Time Range, Host/Listings, Location, and Quality Status) for deeper insights and analysis.

• Helps Hosts monitor listing health, improve guest experience, and stay compliant with Airbnb quality standards.

  

Learn more about this new feature here

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

Messages & Automations

• Fixed an issue where unread message status did not update after opening for few scenarios.

• Fixed logs for 'Update Booking Status to Unpaid' automation for some cases.

Stealth Mode

• Rentals in Stealth Mode now correctly display "Not Visible" in the Currently column.

Invoices & Auto-Invoices

• Invoice Total: Corrected incorrect invoice totals in AdvanceCM for affected users.

• Auto-Invoices: Fixed issue where auto-invoices were not being sent to guests.

• Invoice Source Display: Resolved incorrect source display in invoice totals for specific scenarios.

• Invoice URL: Fixed auto-generated invoice links to ensure guests receive the correct URL.

• Taxation: Non-taxable fees/upsells are no longer being taxed.

• [VRBO] Tax amount mismatch in invoice vs booking total is resolved.

Bookings & Discounts

• Inventory search now correctly shows unavailable rentals.

• Guest search now returns guest names correctly.

• [Discounts] Discount is no longer removed on booking edit after max usage limit is reached.

• Fixed check-in & check-out times for Booking.com for some user accounts.

Documents & Templates

• Time-based event selection is now retained after saving documents.

• Fixed issue preventing saving attachments on Pre-Check-in templates.

Channel Integrations

• [VRBO] Price updates now sync correctly between ACM and VRBO.

• [Airbnb Price Breakdown] Tax now appears correctly in price breakdown.

• [Airbnb] Booking cancellation triggers now fire even if there’s a pending alteration request.

• [Support] Marriott connections now display correctly (previously showing as Unknown).

Tasks & Interactions

• [Incidents & Tasks] Task creation emails now send only after task approval, not on draft.

• [Interstitial Widgets] Fixed issue preventing inquiry submission for the current day.

AI & Automation Settings

• [AI Settings] Welcome emails for guests now trigger only for confirmed bookings.

Document Trigger fix for Airbnb

• Fixed an issue where Document triggers were not firing for Airbnb bookings and reported by one user only.

• Documents now generate correctly based on configured triggers.

Updated AI Welcome Email Trigger Logic

• Updated AI Settings so that the Welcome Email is sent only for confirmed bookings. Previously, the email was being sent for all booking types.

• This change ensures better communication control and avoids sending emails for non-confirmed reservations.

Improvements & features

1- Feature Update – Message & Review Automations

• New Option: Users can now exclude specific bookings from message automations and review automations.

• This allows greater control over which guests receive automated messages and AI-generated reviews.

• Improves customization of automated workflows and ensures sensitive or exceptional bookings can be handled manually.

2- Added a new "Extras" tab within the Inquiries Overlay.

• Users can now easily view and manage booking extras directly from the inquiry view.

• Users can add Extras from Inquiry detail overlay now.

• Improves visibility and streamlines workflow when handling guest inquiries.

3- Booking Comments Visibility for House Staff

• Added the ability for House Staff users to view the Comments section within bookings.

• Ensures operational teams have better visibility into important notes and guest-related details.

• Improves coordination between property managers and on-ground staff.

4- Invoicing Note Added for VRBO Channel Configuration

• Added an Invoicing guidance note on the Channel Configuration page while connecting VRBO. This note helps users understand invoicing behavior and setup requirements during the VRBO connection process.

• Improves clarity and ensures a smoother onboarding and configuration experience.

  

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. AdvanceCM Invoices – Previously, the Tokeet logo appeared on AdvanceCM-generated invoices. This is now fixed; the AdvanceCM logo displays correctly.

2. VRBO Reviews – Reviews were not appearing in the Booking > Reviews tab for VRBO bookings for few users. This issue is now resolved.

3. Registration – Invalid email error messages were shown even after updating to a correct email address. This is now resolved.

4. Task Automation – Status was not being displayed in automated tasks. It was observed by one user account & this is now fixed.

5. Inquiries – Custom Channel Source was not displayed correctly in Inquiries and Booking Details; this is now corrected.

6. Applied Discounts – Previously, updating a booking would remove applied discounts. It was observed by one user account and this issue has been resolved.

7. [Booking details-Source field issue] Custom Channel Source Not Displayed Correctly in Inquiries and Booking Details for some user accounts which is fixed now.

8. Hold Events – Fixed an issue where hold events could not be saved when recurring was enabled for one user account.

9. Task Logs – Logs now accurately maintain all actions performed by vendors via the Vendor App.

10. Automations – Rentals that were restricted for inquiry automations are no longer receiving emails.This was observed for some scenarios.

11. iCal Export Timezone Bug – Corrected a one-day date shift issue for non-UTC timezones when external systems import the Tokeet iCal feed for one user account.

12. Checkin Integration – Fixed an error that occurred when enabling rentals in the Chekin Integration

13. Cost Estimator Issue – Resolved a problem where estimates for the Website rate category were showing the Default Rate. Now only the correct rate category is applied.

14. Currency Display – Fixed an issue where users with ZAR as the default currency were still seeing USD on the Security Deposit page.

15. [Inbox] In some scenarios users were unable to drag and drop file as attachment, this is fixed now.

Improvements & features

1. New Data Dictionary Tokens Added

   We’ve added new Data Dictionary Tokens to give you more flexibility and context when working with guest messages and automations.

   What’s new:

   • Access Tokeet’s Internal Inquiry ID directly in guest messages and automations

   • Fetch the Channel Listing Inquiry ID for better cross-platform reference

   • Use the Total Guest Count token, including both adults and children, for any specific inquiry

   These new tokens make automations more powerful and help personalize and manage guest communication more effectively.

   

2. Inbox UI Improvement

We’ve improved the Inbox experience in AdvanceCM by relocating the action buttons from the bottom-right corner to be adjacent to the active tabs.

Why this matters:

• Faster access to actions while working in the Inbox

• Improved usability and workflow efficiency

• Cleaner and more intuitive interface aligned with active tabs

This update makes managing conversations quicker and more seamless

3. AI Documents Limit Increased

We’ve increased the AI Documents limit in Knowledgeable, allowing you to add up to 300 documents.

What’s improved:

• Upload and manage up to 300 documents in Knowledgeable

• Greater flexibility for building richer AI-powered knowledge bases

• Improved support for larger and more complex documentation sets

This enhancement helps you get even more value from AI-driven documents and automations.

4- Channel Connection Wizard Validation Update

We’ve improved the Channel Connection Wizard for API-based channels (Airbnb, Booking.com, Expedia, Agoda, and others) to ensure a smoother and more successful connection process.

What’s new:

• The wizard now validates that required rates are configured before allowing a rental to be linked

• If no rates are found, we are showing a warning message to prevent connection issues

• Users are guided to add rates directly within the wizard, without needing to exit the connection flow

This update helps prevent setup errors, reduces failed channel connections, and streamlines onboarding.

4- Expedia Bookings – Reviews Tab Added
A new Reviews tab is now available in Booking Details for Expedia bookings, making it easier to view and manage guest reviews directly within the booking flow.

5- Google Vacation Rentals (GVR) Integration Enhanced
The GVR integration now supports properties using a custom website, while allowing the Tokeet Booking Engine to function as the official GVR landing page. This improves flexibility and expands distribution options without changing your booking setup.

We’ve introduced several powerful updates to the AdvanceCM Mobile App to help you manage finances, bookings, and guest communication more efficiently—anytime, anywhere.

What’s new:

• Extras Module
  Add and manage extras directly from the mobile app.

• Charges Module
  Create and manage additional charges on the go.

• Discounts Module
  Apply and manage discounts directly from the mobile app.

• Expense Module
  View and manage expenses directly within the mobile app.

• Autopilots
  Access and manage Autopilot-related actions on the go.

• Invoice Payments
  Charge invoices directly from the mobile app for faster and more convenient payment collection.

• Cost Estimator
  Generate accurate booking cost estimates from your mobile device.

• Messages Module Improvements

  • Copy and paste text in guest messages

  • Tap a guest’s phone number to automatically open WhatsApp (if installed)

These updates make the AdvanceCM Mobile App more powerful, flexible, and aligned with your day-to-day operational needs.

• Rate Push

  Push mapped rates, push availability, enable/disable auto sync inside Mobile App now.

📥 Download the AdvanceCM Mobile App:

• Available on the App Store (iOS)

• Available on Google Play (Android)

Stay connected and manage your business wherever you are.

We’ve introduced a new eVisitor integration in AdvanceCM to help hosts and property managers in Croatia streamline guest registration and stay compliant with local regulations.

Key Features:

• Automatic Rental Sync: Push your properties from AdvanceCM to E-Visitor in just a few clicks.

• Guest Information Sync: Automatically send guest registration data (check-ins/check-outs) to E-Visitor.

• Reduced Errors: Avoid manual data entry and ensure all information is accurate and compliant.

• Time-Saving: Streamline your operations by automating regulatory reporting.

This update makes guest registration easier by managing everything directly from AdvanceCM.

Learn more about this integration here

We’ve added support for Airbnb’s New Listing Promotion in AdvanceCM!

Hosts can now enable a 20% discount on the first three bookings for eligible new Airbnb listings—directly from AdvanceCM. This promotion is fully synced with Airbnb and follows the same rules and behavior you see on Airbnb.

What’s included:

• Apply the 20% New Listing Promotion from Price Settings for existing listings (If listing has less than 3 bookings)

• Enable the promotion during listing creation in AdvanceCM

• Automatic eligibility checks (Smart Pricing OFF, fewer than 3 bookings)

• Real-time sync with Airbnb via the Promotions API

• Auto-expiration after 3 discounted bookings, with clear status updates

This update helps new listings gain visibility and secure bookings faster—without leaving AdvanceCM.

Learn more about this integration here

We’re excited to announce that AdvanceCM now integrates with Peach Payments, enabling South African and Kenya customers to accept secure online payments seamlessly.

✨ Key Benefits:

• Accept payments from multiple methods including credit/debit cards.

• Streamline your property management by linking payments directly to AdvanceCM.

• Reduce manual processing and improve financial accuracy.

Getting started is easy — connect your Peach Payments account in AdvanceCM Integrations and start accepting payments today!

Learn more about this integration here

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. Marriott Primary Image Issue: Fixed an issue where the primary image set in the Rentals → Gallery tab was not appearing correctly.

2. Website Currency Mismatch: Resolved an issue where the AdvanceCM website displayed USD instead of the configured EUR currency for a user account.

3. Smart Devices Automation: Fixed incorrect listing information being pulled in the “Code first used” automated message.

4. Inquiry List View: Remaining Amount in booking rows now updates correctly without requiring a full page refresh.

5. Inquiry Detail Overlay: Restored visibility of the Add Invoice button in the Invoices tab.

6. Incident Module: Fixed the Incident AI Settings button not being clickable for test accounts.

7. AI Actions: Resolved an issue where tasks created via AI were not opening in certain scenarios.

8. Reviews Dashboard: Corrected the count displayed in the Overall Average tile.

9. ACM Registration: Fixed the Send me the code button not working for some users.

10. ACM Registration: Resolved missing Download AdvanceCM SMS after code verification in specific cases.

11. AdvanceCM Dashboard: Fixed booking count mismatches between the Dashboard and Inquiries list view.

12. Booking.com Listing Editing: Resolved internal server errors occurring when adding or editing products in limited cases.

13. Payment Gateway Activity Logs: Status column now displays correct descriptive text instead of 0/1.

14. Automations: Fixed TV3 App triggers not functioning correctly within the AdvanceCM platform for some accounts.

15. VRBO Channel – Gallery Images Issue
    An issue in the VRBO channel connection wizard caused image uploads to fail due to a frontend error, even when valid images were used. This issue has now been resolved. It was reported by a few users and affected certain image types.

16. Booking.com – Invoice Sending Issue
    Invoice sending was failing for invoices containing Booking.com (BDC) bookings. This issue has been fixed and was reported by a single user.

17. Widgets – Rentals Visibility Issue
    The widget was not displaying all available rentals on the website for some user accounts. This has now been fixed.

18. Date Feeds – Incorrect Booking Formula Total
    The booking formula total was not showing the correct amount in date feeds. This issue has been resolved.

19. Guests – WhatsApp Number Validation
    Previously, no error appeared when the WhatsApp Number field was missing a country code. An error message is now applied to guide users.

20. Multi Calendar – Year Navigation Fix
    Year navigation arrows were causing incorrect calendar movement and blank month dropdown values. This issue has now been resolved.

21. Invoices – Booking Status Update Issue
    Booking status was not updating correctly when tax was applied per person, whether on a flat or percentage basis. This issue has now been resolved.

22. Inbox – Message Sorting Issue
    Sorting messages by Newest or Oldest was not working correctly for some user accounts. This has now been fixed.

Improvements & features

1. To improve guest communication and reduce booking issues, a mandatory country/area code dropdown is added to the phone number field in the Booking Engine widget. This ensures guests enter properly formatted phone numbers, improving contact accuracy and preventing missed communication opportunities.

2. AI related Post-Booking Messages – Booking Charges Toggle:

Added a new toggle in Rental Settings that allows Property Managers to control whether booking charges are included in AI-generated post-booking messages. Guests will now only see payment information if the toggle is enabled, improving message relevance and clarity.

3-[AI Knowledge base] Listing-to-Document Mapping & AI Document Management

• Added the ability to manually link specific listings to their corresponding AI Knowledgebase documents.

• Clear visual indicators now show which document is linked to each listing.

• Introduced “Add Document” feature in the Rentals module for AI use, allowing property managers to easily create and manage documents for AI-generated messages.

• Ensures accurate, listing-specific information is sent in AI-generated messages and displayed in the Knowledge base, reducing errors for managers with multiple listings.

4- [Reviews Dashboard] Added the ability to filter reviews by categories for connected channels, making it easier to analyze and compare review performance across different platforms.

5- VAT Field Added to Invoice Billing Addresses

We’ve added a separate VAT field to each Invoice Billing Address. This means you can now assign different VAT values per billing address, making invoice management more flexible and accurate.

This update is especially useful when working with multiple invoice templates that require different VAT configurations.

6- In Templates module Payload word is renamed as API Payload to make it more easy. Similarly Push Notifications word is renamed as Mobile.

7- Rentals Module- Smart Rate Automation Added
Smart rate automation has been added under the Rates Settings of a rental, allowing more flexible and automated pricing control. Additionally, the layout has been improved to remove the horizontal scroll that previously appeared, resulting in a cleaner and smoother user experience.