AI-Generated Incidents

We’ve launched AI-powered incident creation triggered by guest messages or reviews in AdvanceCM. The system now automatically identifies potential issues and creates incidents based on guest feedback. This ensures better control over operational responses and helps manage costs efficiently. AI-generated incidents ensure that no guest issue goes unnoticed. By analyzing guest messages and reviews in real time, the system automatically creates incident for staff to follow up — improving service quality, speed, and accountability.

Task Approval by Property Manager

Once an incident is generated, the system triggers a task approval request for the property manager. The manager can then choose whether a task should be created to address the issue. This approval process allows for better cost control and ensures that only valid, necessary tasks are assigned and tracked within the system.

Key Objectives:

  • Proactively identify problems from guest communication (e.g., “no hot water,” “dirty towels,” “Wi-Fi issues”).

  • Reduce manual oversight by eliminating the need for staff to monitor every message or review.

  • Ensure timely resolution by auto-creating and assigning incidents to the correct team (e.g. housekeeping, maintenance).

  • Boost guest satisfaction through faster response times and better issue tracking.

  • Create a consistent process for handling service breakdowns or complaints.

To learn more please visit this help article