Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1. [Websites] Fixed an issue where the "Mark as Favicon" and "Mark as Logo" checkboxes were not functioning correctly. This issue was reported by a few users.

2. [Inquiries] Resolved an issue where the Inquiry Cost data dictionary returned the base charge instead of the total cost in certain scenarios reported by a few users.

3. [VRBO] Fixed an issue where image quality validation errors were incorrectly removed, even when uploaded images did not meet VRBO's quality requirements. This issue occurred in specific scenarios reported by a few users.

4. [WhatsApp] Fixed an issue where the custom phone number display name was not reflected as the sender, and the shared WhatsApp Business Account name appeared instead. This issue was reported by a few users.

5. [Inquiries] Resolved a support issue where inquiries were not created when emails were sent to a rental's email address. This issue occurred in specific scenarios reported by a few users.

6. [Booking.com] Resolved cancellation-related issues that occurred in specific booking scenarios reported by a few users, improving synchronization reliability.

7. [Airbnb & Booking.com] Fixed availability synchronization issues that occurred in a small number of specific scenarios reported by a few users, improving calendar consistency across channels.

8. [Trip.com] Fixed an issue where the Channel Details page did not automatically refresh after successfully connecting a property. This issue was reported by a few users.

9. [Websites] Resolved an issue where the Rate Category was missing from the dropdown menu during Booking Engine creation. This issue occurred in specific scenarios reported by a few users.

10. Delete tags option was not working in rentals module for a user account which is fixed now

11. Some rental tags were not showing data on multi calendar, Problem is fixed for that specific user account.

Improvements:

1- Added Manual " In-House" Status for Bookings

Bookings having their check-in time started will have the ability to be marked as In-house manually. This status can be updated manually only.

2- Support Airbnb Mobile Discount

Mobile Discounts allow hosts to offer a 10% discount to guests exclusively on the Airbnb mobile app, capturing increased mobile demand.

• Airbnb supports a Mobile-Only Discount promotion via Promotions API V2.

• Promotion Type: MOBILE_ONLY_DISCOUNT

• Discount Value: 10% (defined by Airbnb and not configurable)

• Eligible Guests:

  • Guests who book through the Airbnb mobile application

3- Support Airbnb Top-Rated Guests Discount Configuration

Airbnb has introduced a Top-Rated Guests Discount feature that allows hosts to automatically offer a 15% discount to guests who meet Airbnb's top-rated guest criteria.

AdvanceCM should support the ability to configure and sync this discount setting for Airbnb-connected listings.

Guests must:

• Have an average rating of 4.8★ or higher

• Have completed at least 3 reviews

When enabled:

• Eligible Airbnb guests automatically receive the configured discount.

• Discount settings remain synchronized between AdvanceCM and Airbnb.

• Users can manage the setting directly from AdvanceCM without logging into Airbnb.

• User can enable/disable Top-Rated Guests Discount.

4- Implemented SMS feature in 'Notify me by AI' options to notify Property Manager in case of any claim or incident reported by guest.

5- [Booking Detail Overlay] Introduced an "Add Document" button in the Booking Detail Overlay, allowing users to quickly upload and associate documents with a booking.

6- [Airbnb Cancellation Policies Update] Super_strict_30, super_strict_60 Airbnb cancellation Policies are deprectiated and no more valid in AdvanceCM.

7- [Expenses List View] Added an Expense Description column to the Expenses List View, making it easier to identify and review expense records at a glance

8-[Discount Codes] Property managers can now assign a discount code to multiple rentals, making it easier to create and manage promotions across multiple properties.

9- [Dashboard] Once onboarding steps are completed then automatically hide this section mentioned in below screenshot.

10-[Charges] Added an Inquiry column to the Charges module, allowing users to easily identify the associated inquiry for each charge.

AdvanceCM has introduced several improvements to the Booking.com integration to enhance connection reliability and reduce the risk of double bookings. We have also improved the Booking.com Channel Connection Wizard, making the setup process more intuitive and helping users configure their connections correctly, ultimately reducing support queries and improving the overall onboarding experience.

1- Stimulate Error (Stage Environment Only)
The Stimulate Error option is available only in the staging environment and is intended for internal troubleshooting of Booking.com channel connection issues. When triggered, it simulates a Booking.com connection error.

2- Connection Error Banner on Channels List view:

Channels list view will show a banner with a Reconnect button for those BDC listings which have any problem. Selecting Reconnect will attempt to reconnect all currently connected Booking.com listings. T

3- Double Booking Detection
AdvanceCM now detects potential Booking.com double bookings by identifying overlapping booking dates for the same rental. When an overlap is detected, a double booking error message is displayed on the Inquiry Details overlay, and a red warning indicator appears in the Inquiry List view. This allows users to quickly identify conflicting reservations and resolve the issue by canceling the incorrect booking, helping prevent and manage common double-booking scenarios.

Also email will be sent to Admin user accounts about possible double booking threats containing property details.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

• Booking Calendar: Fixed an issue where a booking overlap error continued to appear even after reservation dates were updated for a user account.

• Airbnb Inbox: Resolved an issue where Arabic and Turkish Airbnb messages were not displaying correctly in the Inbox for some limited scenarios.

• Booking.com: Fixed an issue where the guest count was incorrect for few imported Booking.com reservations.

• Expenses: Resolved file upload issues when adding few attachments to expenses.

• Airbnb Quality Dashboard: Fixed an issue where applied filters were not reflected in the listings view for one user account.

• Tasks: Fixed an issue where tasks occasionally did not appear in the task list until users switched between status tabs.

• Data Feeds: Removed the "None" option from the Rentals dropdown in Inquiry data feeds to simplify configuration.

• Documents: Fixed an issue where automated documents displayed the sender's name instead of Automation.

• Documents: Improved the mobile rendering of PDF-based document templates.

• Messaging: Fixed an issue where links shared in Inbox messages were incorrectly prefixed with the AdvanceCM URL.

• Integrations: Resolved a case sensitivity issue in Integration Search, allowing searches regardless of letter casing.

• Localization: Fixed display issues affecting Arabic and Turkish special characters.

• Zapier: Resolved an issue where Booking Confirmation automation trigger logs were not generated in a specific scenario.

• Airbnb & Expedia: Corrected an issue where check-in and check-out times could display incorrectly for some reservations.

• Website Booking Engine: Fixed an issue where website calendar availability was offset by one day for properties using the Hawaii time zone for one user account.

• Website Booking Engine: Resolved an issue where the Book button was not functioning for certain websites.

• Channels: Fixed an issue where the Custom Channel option was unavailable for some user accounts.

• Inbox: Resolved an issue where SMS templates were not appearing for some users.

Improvements & features

1- Inbox – AI-Powered Guest Summary

Inbox now includes an AI-generated Guest Summary to help you quickly understand guest context without leaving the conversation. The summary automatically analyzes available guest and reservation information to highlight key insights, enabling faster responses and better-informed guest interactions.

You can enable this feature from AI Settings.

Lear more about this feature here

2- Rental Gallery Images Enhancer

We wanted to improve the visual quality of property photos in our vacation rental management SaaS without meaningfully altering the content of the images. Added an “Enhance” action in the listing photo manager.

• User selects 1 image at a time → system generates an enhanced version

• Show before/after preview with “Apply” and “Cancel”.

• Store original + enhanced (original always preserved).

• Allow revert to original at any time.

Learn more about this feature in this help article.

3- Security Deposit Autopilot

Security Deposit Autopilot has been enhanced to automatically notify guests throughout the security deposit lifecycle. Guests can now receive notifications when a security deposit is created, authorized, captured, refunded, or canceled. These event-based notifications help keep guests informed without requiring manual communication and can be configured directly within the Security Deposit Autopilot settings.

Learn more about this feature in this help article.

4- Upgraded AI Actions by adding support for following modules

• Inventory Creation

• Discount Creation

5- Expired Invoice Restriction
To prevent sending outdated payment requests, users can no longer send expired invoices to guests. Only active invoices are eligible for delivery.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues and improvements reported by few users for Android and iOS both versions of AdvanceCM Mobile App:

• [Mobile Apps] Booking Formula Visibility – Fixed an issue reported by a single user where the Booking Formula field was not appearing for users assigned the Owner role in specific scenarios.

• [Mobile Apps] Multi Calendar Event Overlap – Resolved an issue reported in certain scenarios by few users where events were overlapping on the Multi Calendar view.

• [Mobile Apps] Price Breakdown Visibility – Fixed an issue reported by a single user where the Price Breakdown button was not appearing for channel-related bookings in specific scenarios within the mobile apps.

We are continuously improving the AdvanceCM Mobile Apps and appreciate user feedback that helps us enhance the overall experience and stability of the platform.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1- Guest Portal – When a guest had multiple bookings, the Guest Portal link sent from an earlier reservation was opening the latest booking instead of the selected reservation. This issue was reported by one user and has now been resolved.

2- ACM/Sympl Migration – In a specific scenario, the migration screen was displaying an incorrect price for Automations during ACM/Sympl migration. This issue has now been resolved.

3- Tasks – In some cases, task due times were being saved in GMT instead of the selected timezone during task creation. This issue has now been resolved.

4-Airbnb Bookings – In some cases, the guest total count in Airbnb bookings was incorrect for a user account only, which could impact tourist tax calculations. This has now been resolved.

5- [ABB Quality Dashboard] – A Bad Request error was occurring when filtering by Room ID in the Airbnb Quality Dashboard for a user. This issue has now been resolved.

6- Smart Devices – Multiple frontend improvements were implemented to prevent device duplication issues and enhance the UI, ensuring devices are displayed correctly under the accounts they are linked to.

7- Booking.com Properties – In some cases, users were unable to edit Booking.com-connected properties due to a connection issue with Booking.com. This issue has now been resolved.

8- Channels – In some cases, checkboxes in channel listings were not selectable and caused the page to become unresponsive. This issue was reported by a few users only and has now been resolved.

9- [Airbnb Channel] Fixed an issue where Airbnb emails were failing to send when both Main Host and Co-Host were connected. The issue was reported for a single user and has now been resolved. Airbnb messaging is now working correctly for multi-host setups

10- [VRBO Listing Issue] Fixed an issue where search based on Rental name was not working for VRBO listings for a user's specific listing only. The issue has now been resolved and rental search functionality is working correctly for VRBO properties.

11- [BDC Listing Error] Fixed an error occurring on BDC Edit Listing caused by a temporary Booking.com (BDC) outage. The issue has now been resolved and the edit listing functionality is working normally again.

12- [Airbnb Access Token Messaging Failure] Fixed an issue where Airbnb messages were failing due to missing access tokens, particularly affecting Automata workflows. The issue was reported by a few users only and was caused by disconnected Airbnb accounts, which has now been resolved. Messaging is now working correctly after restoring proper account connections.

Improvements & features

1- Rates – Messaging has been added to the Create Rates popup for both Standard and Dynamic rate creation flows to improve clarity and user guidance during setup.

2- Rates last Updated date field has a new tooltip now.

• The tooltip provides additional context and clarity about when and how the rate information was last updated.

• Helps users better understand the freshness and accuracy of displayed rate data.

3- VRBO Amenities Mapping Update

Based on the VRBO-filtered Rental Details audit, several amenities previously missing or not enabled have now been updated and correctly mapped for VRBO distribution.

Newly Added & VRBO-Enabled Amenities

The following amenities were previously marked as “not available in list” and are now added to the system and enabled for VRBO:

• Baby Monitor

• Travel Crib

• Ice Maker

• Refrigerator

• Stove

• Dining Table (Dining Area)

• Kitchen Island

• Books (mapped as Entertainment Books)

• Books for Kids

• Living Room

• Computer Monitor

• Desk Chair

• Carbon Monoxide Detector

• Deadbolt Lock

• First Aid Kit

• Fire Extinguisher

Previously Available but Now VRBO-Enabled

The following amenities were already available in the system but were not enabled for VRBO. They are now properly mapped and activated:

• Hair Dryer

• Iron & Board (mapped as Clothes Iron / Ironing Board)

• Coffee Maker

• Dishwasher

• Microwave

• Oven

• Child’s Highchair (mapped as Dining Highchair)

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

1- [Guest Portal] Fixed an issue where messages were not being sent to guests via the Guest Portal for a specific user account. This was identified as a frontend-related issue and has now been resolved.

2- Resolved an issue caused by recent service upgrades where some users were unable to access the Channels screen.

3- Fixed special character display issues affecting Reviews for one user account.

4- [Global Search] Resolved an issue where guest names were appearing broken in Global Search results for few user accounts.

5- [Support Issue] Fixed a problem where notification counts were not updating immediately in a special case after viewing the Notifications tab.

6- [Rentals United] Resolved an Internal Server Error occurring when opening the Rentals United connection screen for some specific user scenarios..

Improvements & features

1- [AI Settings] Added ability to ignore cancellation related guest messages to save money.

2- [Message Automations] Added Hold Event-related triggers/events in the Message Automations module.

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

• Airbnb – Security Deposit

  • Fixed an issue where Security Deposit messages were not being delivered to Airbnb.

  • Deposits sent via the Send button now correctly reach guests on Airbnb.

  Messaging – Booking Mapping

  • Resolved an issue where guest replies were linked to the wrong booking when multiple bookings existed for the same guest.

  • Replies are now correctly associated with the respective booking.

  Document Automation for Airbnb Bookings

  • Fixed an issue where document automations for Airbnb Bookings were not working on the staging environment.

  Inquiries – Messages Visibility

  • Fixed issue where messages were not displayed by default in the Inquiries Detail Overlay for one user.

  • Messages now load correctly without requiring manual interaction.

  Extras Automation

  • Resolved an issue where automation for Extras was not triggering for one specific scenario.

  • Automations now fire correctly upon creation of Extras.

  Multi Calendar – Rate Display

  • Fixed a visual issue where rates overlapped with bookings on the checkout date.

  • Calendar now displays rates accurately without overlap.

Improvements & features

1- Improvement – HVMI Permit Number Mapping

• Added support for Permit Number field mapping in HVMI.

• Enables accurate synchronization of permit/license details with connected systems.

• Improves compliance and data consistency across listings.

2- Improvement – Guest Portal (Flight Details)

• Updated the Flight Details form in the Guest Portal to make the Timezone field optional.

• Improves user experience by reducing mandatory inputs during flight information submission.

3- New PAPI Integration – HostKit

• Added HostKit as a supported integration.

• Enables users to connect and synchronize data with HostKit for enhanced functionality and workflow efficiency.

4- Improvement – Inquiry Data Feed

• Updated the Edit URL configuration to allow selection of multiple rentals.

• Enhances flexibility when configuring inquiry data feeds across multiple properties.

• Reduces the need to create separate configurations for each rental.

5- Improvement – Invoice Header Customization

• Added the ability to edit the Invoice Header.

• Introduced a Notes field in both Invoice creation and Invoice template configuration.

• Enhances flexibility and allows better customization of invoice content for users.

6- Improvement – Airbnb Price Breakdown

• Added support to display Airbnb-collected tax (abb_collected) in the Price Breakdown popup for Airbnb bookings.

• Provides better transparency by clearly separating platform-collected taxes from other charges.

• Enhances accuracy and visibility of financial details for users.

Introduced PayPal Advanced integration in AdvanceCM, enabling users to accept credit and debit card payments directly on their website.

• This integration is more secure, advanced, and feature-rich compared to the previous PayPal integration.

• Supports a wider range of payment methods including PayPal, Venmo, Buy Now Pay Later, and cards, helping increase payment success rates.

• Provides a rebranded and improved checkout experience for guests.

• Offers instant access to funds within your PayPal balance.

• Includes enhanced reporting and seamless account linking with AdvanceCM

• Ensures a smooth, on-site checkout experience without redirecting users externally.

• Easy setup via the Payments section with a simple connect and authorization flow.

Learn more about this new integration here

Introduced the Airbnb Quality Dashboard in AdvanceCM, providing a centralized view of listing performance and quality metrics.

• Displays key metrics such as Overall Average Review Score and 5-Star Review Rate, along with trend charts for performance tracking.

• Added advanced filtering options (Time Range, Host/Listings, Location, and Quality Status) for deeper insights and analysis.

• Helps Hosts monitor listing health, improve guest experience, and stay compliant with Airbnb quality standards.

  

Learn more about this new feature here

Fixes

As part of our ongoing commitment to quality and responsiveness, we’ve addressed a number of issues reported by a few users in specific scenarios. These updates ensure a smoother, more reliable experience across the platform.

Messages & Automations

• Fixed an issue where unread message status did not update after opening for few scenarios.

• Fixed logs for 'Update Booking Status to Unpaid' automation for some cases.

Stealth Mode

• Rentals in Stealth Mode now correctly display "Not Visible" in the Currently column.

Invoices & Auto-Invoices

• Invoice Total: Corrected incorrect invoice totals in AdvanceCM for affected users.

• Auto-Invoices: Fixed issue where auto-invoices were not being sent to guests.

• Invoice Source Display: Resolved incorrect source display in invoice totals for specific scenarios.

• Invoice URL: Fixed auto-generated invoice links to ensure guests receive the correct URL.

• Taxation: Non-taxable fees/upsells are no longer being taxed.

• [VRBO] Tax amount mismatch in invoice vs booking total is resolved.

Bookings & Discounts

• Inventory search now correctly shows unavailable rentals.

• Guest search now returns guest names correctly.

• [Discounts] Discount is no longer removed on booking edit after max usage limit is reached.

• Fixed check-in & check-out times for Booking.com for some user accounts.

Documents & Templates

• Time-based event selection is now retained after saving documents.

• Fixed issue preventing saving attachments on Pre-Check-in templates.

Channel Integrations

• [VRBO] Price updates now sync correctly between ACM and VRBO.

• [Airbnb Price Breakdown] Tax now appears correctly in price breakdown.

• [Airbnb] Booking cancellation triggers now fire even if there’s a pending alteration request.

• [Support] Marriott connections now display correctly (previously showing as Unknown).

Tasks & Interactions

• [Incidents & Tasks] Task creation emails now send only after task approval, not on draft.

• [Interstitial Widgets] Fixed issue preventing inquiry submission for the current day.

AI & Automation Settings

• [AI Settings] Welcome emails for guests now trigger only for confirmed bookings.

Document Trigger fix for Airbnb

• Fixed an issue where Document triggers were not firing for Airbnb bookings and reported by one user only.

• Documents now generate correctly based on configured triggers.

Updated AI Welcome Email Trigger Logic

• Updated AI Settings so that the Welcome Email is sent only for confirmed bookings. Previously, the email was being sent for all booking types.

• This change ensures better communication control and avoids sending emails for non-confirmed reservations.

Improvements & features

1- Feature Update – Message & Review Automations

• New Option: Users can now exclude specific bookings from message automations and review automations.

• This allows greater control over which guests receive automated messages and AI-generated reviews.

• Improves customization of automated workflows and ensures sensitive or exceptional bookings can be handled manually.

2- Added a new "Extras" tab within the Inquiries Overlay.

• Users can now easily view and manage booking extras directly from the inquiry view.

• Users can add Extras from Inquiry detail overlay now.

• Improves visibility and streamlines workflow when handling guest inquiries.

3- Booking Comments Visibility for House Staff

• Added the ability for House Staff users to view the Comments section within bookings.

• Ensures operational teams have better visibility into important notes and guest-related details.

• Improves coordination between property managers and on-ground staff.

4- Invoicing Note Added for VRBO Channel Configuration

• Added an Invoicing guidance note on the Channel Configuration page while connecting VRBO. This note helps users understand invoicing behavior and setup requirements during the VRBO connection process.

• Improves clarity and ensures a smoother onboarding and configuration experience.